Performance measurement of healthcare systems

In order to measure the performance of the medical system whether with single clinic, polyclinic or larger hospital, there are two parameters should be achieved and taken in account. At beginning making as possible performance measures at macro level; that would open wide opportunity to exaggerate the degree of focusing and examination and facilitate the process of measurement. Secondary; unite integration among operating unites and how far other unites pattern soundly work in good adaptable figure. Sound healthcare system should have several distinct organizational unite with integral levels of performances. If the operating unites scattered and could not achieve those parameters, the process of assessment and performance measurement will not be going intact way as been expected. The macro level of organization composed of numerous operating unites supposed compatible together to get work harmony, each working unites owns some dimensions of performance and reflect legal, physical and functional directives. Management members and head offices should work to do adjustment what give properly end results entirely.

 Management and CEO should accountable for achieving separate unites objects and intact steadily operation pathway without any setbacks and deviations. The role of management is must and essential, without whole and most of plans difficult to be in order as usual. The balance between finance resources and allocation of them and what introduced to the patient put the entire distribution equation in adequate degree of correction and readjustment.

Finances are considered the real mirror for most of organizational activities even in health domain and may some saying is not business entity and the reality is any healthcare firm should be deal as a business to detect the operation and working defects as fast as we can to avoid direct delivery deformed services harm patient heath. Patient satisfaction survey and monitoring regularly can give you  stunning results and detect human origin mistakes earlier, patient ready to provide you with full different sorts of feedback, actually they always wait to whom listen to their demands and requirements. That will help management team to identify the real problems and origin with what available possibilities to find solution in most limited time.

Most of healthcare providers give less interest to patient opinions and feedback and they look at them as if they are only receiver for what provider offers. Honestly if policy makers know how much they can give future ideas for improvements and open new opportunities to create new services and cover most of health demands with enhancement in revenues and decrease time consumed, they will never think that way again.

Third category should be examined, health plans and if these plans matching with general society welfare and state health policy or not. Plans in health domain differ according to what development needed and each must in compile with government health policy to be accredited for implementation, this point is more political rather than be discussed in our post. Plans on the level of health providers running with needs and requirements of people services, it means significant organizational components set group of work plans serve the internal needs for medical workers and end patients on the same level. When these plans defeat to make this balance between patient and involved employees, that create wide gap between management and patient, thus services quality start deviated according to worker abilities and wants not meet patient ask.

Beyond that, there are efficiency measures as cost per month or medical loss ratio; these factors determine level of performance toward service depending on cost and losses and from other hand review the possibilities to increase the amount of funds and expenditures to reach quality society standards. Ultimately, inpatient unites or clinical services declare the human factor engineering between equipments and medical workers and also between them and patients from other side. I wish all you health and happinessJ